Frequently Asked Questions

License restrictions

Driving License: All UK residents must produce a full valid British or International driving license held for at least 12 Months (2yrs If under 25) You must produce both the photo card and paper counterpart also. All International hirers must provide a readable unexpired license from their country of origin. If the license is not in English, an international driving permit must also be provided. It is the hirer’s responsibility to ensure that he / she has the appropriate licensees.

Minor Convictions acceptable:

CU10 - CU20 - CU30 - CU40 - CU50 - CU60
CD10 - CD20 - CD30
LC10 - LC20
MS10 - MS20 - MS30
MW10
PC10 - PC20 - PC30
PL10 - PL20 - PL30 - PL40 - PL50
SP10 - SP20 - SP30 - SP30 - SP40 - SP50 - SP60
TS10 - TS20 - TS30 - TS40 - TS50 - TS60 - TS70

Drivers 21-22 must be free from endorsements. Drivers 23-24 are acceptable only if they do not have more than one Minor Conviction within the last 5yrs. Drivers 25-69 are acceptable if, they have 9 points or less.

What methods of payment do you accept?

We accept all major credit cards apart from Diners Club. We can also accept debit cards however we are unable to accept payment by American Express. All credit and debit cards used must be in the name of the main hirer of the vehicle. We are unable to accept 3rd party payments.

What additional costs should be added to my online quote?

All quotes shown online are fully inclusive of VAT, fully comprehensive insurance, unlimited mileage (unless stated otherwise) and 24 hour breakdown cover. There are no additional costs to pay. Depending on the circumstances of your hire, you may be required to pay out of hours and one way hire charges, but all quotes are calculated with these included. You will not be asked to pay additional costs on arrival. The price you see is the price you pay.

*Please note that above applies to bookings where the vehicle will remain within Mainland Britain throughout the hire. Please see the section on additional costs for travelling outside the country for more information.

What is the insurance excess on the vehicle?

There is an insurance excess on all vehicles on our fleet. For standard vehicles this excess is £500.This excess is not taken in the form of a deposit, we will simply take a credit or debit card preauthorisation of £100.In the unlikely event of an accident, we may charge your card for the appropriate amount.

Do I have to pay to take the vehicle abroad?

Customers can take our vehicles abroad for an additional charge. If you want to go abroad this should be mentioned at the time of booking with information about the length of time out of the country and the countries you are visiting so as to enable our staff time to get all relevant documentation and cover arranged. This documentation is essential when passing national borders as otherwise the vehicle is liable to be seized by Customs and Excise. All of this documentation can be obtained from us and customers should contact us for a quote. Please note that some countries are not eligible for this cover.

How often are your vehicles serviced?

All vehicles are serviced inline with manufactures recommendation. Vehicles are also fully valeted before each rental commences to ensure that you receive your hire vehicle in excellent condition.

Do you have any cleaning charges?

We do not normally impose a cleaning charge for vehicles hired. There may be certain circumstances where we would require an additional fee. An example of this would be an instance where you are going to be carrying pets in our vehicle. If in doubt you should contact us prior to your hire commencing.

Do you guarantee a particular model of vehicle?

The vehicles shown on our website are typical of the most common vehicles that we supply. Unfortunately we are not able to guarantee a specific model, only the group of vehicle. In the event that we do not have a vehicle available in the group booked, we will only ever upgrade to the next highest group.

Are there any mileage restrictions?

All our vehicles are provided with unlimited mileage*. There are no additional charges to pay for traveling over a certain distance. *Mileage restrictions may apply with special mid-week discounts or and any other promotional offers. Please ask a Rental Advisor at the time of booking.

What is your fuel policy?

We provide the vehicle with an amount of fuel requesting that you return the vehicle with the same amount. Failure to do this will result in a charge being levied per 1/8th tank. E.G. Hiring a Van with a full tank and returning with 7/8ths will result in a charge for 1/8th tank. This means that we will not ask for a fuel deposit when the vehicle is collected.

Do you provide breakdown cover?

We provide full 24 hour breakdown cover at no extra cost. Full instructions are provided with your hire vehicle, telling you what you need to do in the event of a problem occurring with your van.

What do I do in the event of an accident?

In the event of an accident occurring with our vehicle, there are several things that you need to do: Get the details of the other party.

Contact the accident help line on 0121 555 8020

You need to perform the actions above as soon after the accident as possible to avoid any complications with your claim.

What do I have to have with me when I collect the vehicle?

When taking collection of your hire vehicle you need to have the following available:

• Driving License: All UK residents must produce a full valid British or International driving license held for at least 12 Months (2yrs If under 25) You must produce both the photo card and paper counterpart also. All International hirers must provide a readable unexpired license from their country of origin. If the license is not in English, an international driving permit must also be provided. It is the hirer’s responsibility to ensure that he / she has the appropriate licensees.
• Identification: All UK residents must be able to produce a recent utility bill or bank statement International hirers must be able to produce a passport and valid credit card in the name of the main hirer.
• Debit or credit card in the name of the main hirer

Any additional drivers must be present at the time of hiring and must be able to produce a full valid driving licence conforming to the stipulations above.